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Find Answers To All Of Your Customer Service Questions
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Customer Service Questions:

About Your Order

Have questions about your order, return or anything related to your order? Email a Customer Service specialist or fill out the form on the right and tell us about your problem. We will be happy to answer your questions and address your problems.

Returning A Product

Where can I find out how to return a damaged or defective product? Click here.

Privacy & Security

How does Homes With Character protect my privacy when I buy something or give them personal information? If you want to know check here.

The Ordering Process

I want to know more about the ordering process for Homes With Character products. Click here.

Shipping & Delivery

How long will it take to receive my order? How is my order shipped? How much will shipping cost? For answers to those questions and more click here.

Product Questions:

Project Help

I need advice on my project, where do I get it? Click here.

Jargon Translation

I don't understand a lot of the words you're using, can you help me with that? Yes, click here for glossaries of terms, tools and materials that we use.

Project Resources

Where can I find parts for my project? Click here.

Product Information

Where can I find FAQ on the most commonly asked questions about your products and services? Click here.

Products & Services

Do you have any questions or comments about Homes With Character products? Would you like to see something added or changed in our product lineup or services? Send us an email. Be sure to include your a clear description of your idea.

Feedback

I want to give you my opinion about your products or services. Comments, good or bad can be sent to us here.

Website Questions:

Homes With Character.net

Questions or comments about technical issues or assistance with the homeswithcharacter.net website? Email a Customer Service representative. Be sure to include a clear description of your problem or complaint.

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Your name, address or any other form of personally identifiable information you choose to send to us will not be sold to any third party by Homes With Character and will not be used to send you any junk email or correspondence other than what you have chosen for us to send you.

If you do not receive an answer right away it may be that we are busy answering other questions or may be researching an answer for yours. Just in case an answer has been sent to you remember to add customerservice@homeswithcharacter.net to your allowed contacts list or check your junk email folder.